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HP SUPPLIES LINK:
BEFORE USABILITY TESTING
HP Supplies Link before testing

The Findings

  • Upon initial viewing of the home page, the majority of participants commented that there was “too much text.”

  • Participants had difficulty finding their appropriate printer type among the many links in the center of the page.

  • It was not intuitive for many participants to initiate their search for paper by selecting their printer type.

  • When asked to search for storage devices, many participants did not readily notice the section at the bottom of the page designed for that purpose.